On site support
Provide on-site testing, debugging, inspection and other services for users with needs, and provide the most comprehensive technical support services.
Equipment debugging
The after-sales service department provides remote maintenance for 7x24 hours.
Hardware maintenance
The after-sales service department confirms that the equipment malfunction is genuine and receives the faulty equipment for repair.

Service Commitment

Hardware products sold through official and channel channels can enjoy standardized after-sales services from manufacturers

Service Commitment 1

We promise to return the hardware product unconditionally within 7 days (including 7 days) from the date of purchase. If there is no human damage to the product itself, we can return and refund it unconditionally.

Service Commitment 2

We promise to exchange for free within 15 days from the date of purchasing the hardware product. Within 15 days (including 15 days), the product itself may be replaced unconditionally without any human damage or performance issues.

Service Commitment 3

Promise to provide a free warranty within one year from the date of purchase of the hardware product. If the product itself cannot function properly, it can be guaranteed for repair within one year.

The following are not covered by the free warranty

Failure to install, use, maintain, or store the product in accordance with the instructions, resulting in product malfunction or damage;

The warranty period has been exceeded; Unauthorized alteration or tearing of product barcodes;

Unauthorized modification of inherent settings files or unauthorized dismantling for repair without permission;

The product barcode or model on the product warranty card does not match the product itself;

Unexpected factors or human behavior leading to product damage, such as improper input voltage, high temperature, water ingress, mechanical damage, falling, severe oxidation or rusting of the product, etc;

Damage caused by transportation, loading and unloading during the customer's return for repair;

Product malfunction or damage caused by force majeure such as earthquakes, fires, floods, lightning strikes, etc;

Other malfunctions or damages caused by non product design, technology, manufacturing, quality, and other issues.

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